I'm having trouble with 2 early access games: Snowbird

Hey there, @marychalo.

For Volcano #4 in Snowbird Solitaire, one thing you can take a look at is if the cards are slightly shaded. It's possible that they're barely hiding under another card, which is keeping you from being able to click on it. Can you take a look to see if that's what may be causing the issue for you?

As for Jewel Academy, what level are you currently on from the level select screen? Did the chat advisor check your account to see if they were able to reproduce it on their end?

Arrenai 🐱

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Hey there, @marychalo. I'm just checkin' in. Are you still having difficulty with Snowbird Solitaire and Jewel Academy?

Arrenai 🐱

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I am also having a problem with Snowbird Solitaire Volcano #4.  EVERY card I click on gives me a big red X.  I've been trying now for 3 days and cannot play this game.

Hey there, @jakesgrandma05.

I'd love to look into this for you. Can you share a screenshot so I can see what your game screen looks like? It may be that some of the cards are 'covered' by other cards, and I just want to verify.

Here's the information on how to take a screenshot regardless of your PC's operating system:

• How to take a screenshot on Windows
• How to take a screenshot on macOS

Screenshots can help us see what you're seeing. I look forward to hearing from you.

Arrenai 🐱

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Hey there, @jakesgrandma05 and @marychalo. I'm just checking in. Are you still having difficulty with Snowbird Solitaire?

Arrenai 🐱

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Yes I'm still having problem with Snowbird Solitaire.  I just quit playing this game.  It's easier than having to explain the problem.  There is a bug in the program.

Hey there, @jakesgrandma05. I'm sorry to hear that.

If you are interested in troubleshooting in the future, or getting us the information for me to pass the info along to the Pogo team, I'll be happy to help. If you can get the screenshot posted to the thread, that can let us see what you're seeing, which would help a ton. We'll be here when you're ready. 🙂

Arrenai 🐱

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