Forum Discussion

5 years ago

Jigsaw Hunter doesn't display pieces

Game does not display pieces. I can load the game just fine. Been this way for several weeks. [CM edit - Updated title for clarity.]

fullofgrace12Vh

5 years ago

MAC

Sierra

Firefox 78.0.2

EA_Arrenai

EA Staff (Retired)

5 years ago

Hey there, @fullofgrace12Vh. Thanks so much for the info!

It looks like your Firefox version may be a tad behind. The latest should be 79.0 which was released on July 28th. Can you try updating your Firefox version to see if it improves performance in the game?

If you're still having trouble seeing the pieces, please try another supported browser, such as Google Chrome, to see if it helps with the visibility issue.

Please let me know how it goes. I look forward to hearing from you.

Arrenai 🐱

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EA_Arrenai
EA Staff (Retired)
5 years ago
Hey there, @fullofgrace12Vh. I'm just checking in. Were you able to update your version of Firefox? If so, how did it go in-game?

Arrenai 🐱

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- fullofgrace12Vh
  5 years ago
  I attempted to, but Firefox tells me I am up to date. Not sure how to proceed
  - EA_Arrenai
    EA Staff (Retired)
    5 years ago
    Hey there, @fullofgrace12Vh.
    
    Another thing you can try is to pull it up on another browser. How does it work with Chrome or Safari?
    
    Arrenai 🐱
    
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