Forum Discussion

5 years ago

Jigsaw Hunter doesn't display pieces

Game does not display pieces. I can load the game just fine. Been this way for several weeks. [CM edit - Updated title for clarity.]

EA_Arrenai

EA Staff (Retired)

5 years ago

Hey there, @fullofgrace12Vh. Thanks so much for the info!

It looks like your Firefox version may be a tad behind. The latest should be 79.0 which was released on July 28th. Can you try updating your Firefox version to see if it improves performance in the game?

If you're still having trouble seeing the pieces, please try another supported browser, such as Google Chrome, to see if it helps with the visibility issue.

Please let me know how it goes. I look forward to hearing from you.

Arrenai 🐱

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EA_Arrenai

EA Staff (Retired)

5 years ago

Hey there, @fullofgrace12Vh. I'm just checking in. Were you able to update your version of Firefox? If so, how did it go in-game?

Arrenai 🐱

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fullofgrace12Vh
5 years ago
I attempted to, but Firefox tells me I am up to date. Not sure how to proceed
EA_Arrenai
EA Staff (Retired)
5 years ago
Hey there, @fullofgrace12Vh.

Another thing you can try is to pull it up on another browser. How does it work with Chrome or Safari?

Arrenai 🐱

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fullofgrace12Vh
5 years ago
@EA_Arrenai I am having the same issue with Safari. I don't use Chrome
EA_Arrenai
EA Staff (Retired)
5 years ago
Hey there, @fullofgrace12Vh.

It looks like we may need to dig a bit deeper. Could you attach a PDF file of your System Report? You can save it as a PDF by selecting Print and then using the drop-down to select PDF instead of using your printer.

Additionally, would you be able to get a screenshot of what you're seeing?

How to take a screenshot on macOS

Screenshots can help us see what you're seeing. I look forward to hearing from you.

Arrenai 🐱

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EA_Arrenai
EA Staff (Retired)
5 years ago
Hey there, @fullofgrace12Vh. I'm just checking in. Were you able to get the macOS System Report? It would help a lot in figuring out what's going on here.

Arrenai 🐱

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fullofgrace12Vh
5 years ago
I appreciate your help, but it is honestly not worth it at this point. Thanks for all your time!
EA_Arrenai
EA Staff (Retired)
5 years ago
Hey there, @fullofgrace12Vh.

I understand. Should you wish to continue troubleshooting in the future, I'll be here. Just reply to this thread if/when you're ready, and I'll be happy to help.

Arrenai 🐱

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