Forum Discussion

5 years ago

Jigsaw Hunter doesn't display pieces

Game does not display pieces. I can load the game just fine. Been this way for several weeks. [CM edit - Updated title for clarity.]

EA_Arrenai

EA Staff (Retired)

5 years ago

Hey there, @fullofgrace12Vh. I'm just checking in. Were you able to update your version of Firefox? If so, how did it go in-game?

Arrenai 🐱

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fullofgrace12Vh

5 years ago

I attempted to, but Firefox tells me I am up to date. Not sure how to proceed

EA_Arrenai
EA Staff (Retired)
5 years ago
Hey there, @fullofgrace12Vh.

Another thing you can try is to pull it up on another browser. How does it work with Chrome or Safari?

Arrenai 🐱

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fullofgrace12Vh
5 years ago
@EA_Arrenai I am having the same issue with Safari. I don't use Chrome
EA_Arrenai
EA Staff (Retired)
5 years ago
Hey there, @fullofgrace12Vh.

It looks like we may need to dig a bit deeper. Could you attach a PDF file of your System Report? You can save it as a PDF by selecting Print and then using the drop-down to select PDF instead of using your printer.

Additionally, would you be able to get a screenshot of what you're seeing?

How to take a screenshot on macOS

Screenshots can help us see what you're seeing. I look forward to hearing from you.

Arrenai 🐱

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EA_Arrenai
EA Staff (Retired)
5 years ago
Hey there, @fullofgrace12Vh. I'm just checking in. Were you able to get the macOS System Report? It would help a lot in figuring out what's going on here.

Arrenai 🐱

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fullofgrace12Vh
5 years ago
I appreciate your help, but it is honestly not worth it at this point. Thanks for all your time!
EA_Arrenai
EA Staff (Retired)
5 years ago
Hey there, @fullofgrace12Vh.

I understand. Should you wish to continue troubleshooting in the future, I'll be here. Just reply to this thread if/when you're ready, and I'll be happy to help.

Arrenai 🐱

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