Forum Discussion

rzrbk1949

6 years ago

Jigsaw Treasure Hunter HD - Unable to move pieces/drawer

The drawer will only open all the way or close all the way now. The pieces won't move after playing a while and then everything freezes up and the screen goes black. [CM Edit - Updated the title ...

EA_Arrenai

EA Staff (Retired)

6 years ago

Hey there, @rzrbk1949.

As your issue is technical in nature, I've moved your post off into its own thread to be worked out.

To help track down this issue, what device are you using to play Pogo? Are you using a PC/Mac, Tablet or Phone?

Arrenai 🐱

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horstranr

6 years ago

I am also having to same problems with Jigsaw TH. Since this is the only game I am having trouble with, I will take it as a technical problem with Pogo. I hope this is resolved soon as it is one of my favorite games. Thank you.

EA_Arrenai
EA Staff (Retired)
6 years ago
Hey there, @horstranr.

I'll be happy to take a look. If you're on PC or Mac, can you also share your Pogo Compatibility Tool information? It would help a ton.

Arrenai 🐱

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- EA_Arrenai
  EA Staff (Retired)
  6 years ago
  Hey there, @horstranr. I'm just checking in. Are you still having difficulty with Jigsaw Treasure Hunter HD?
  
  While I can't give individualized troubleshooting for your PC setup without the Compatibility Tool information, let's try some generic troubleshooting to see if it improves. As recommended to the original poster, please also try the HTML5 troubleshooting, and let me know how it goes for you.
  
  Arrenai 🐱
  
  Did you receive an awesome, helpful response? 👍 +XP!
  
  Was your issue resolved by a great post? 🙌 Accept as Solution
  
  ASK. ANSWER. LEVEL UP.