Jungle Gin - Endless Loading / Spinning Wheel
🚧 Marked as Solution for visibility - NOT because your issue has been resolved. Please try these troubleshooting steps.
Still having problems? Follow the reporting instructions below:
Pogo username:
Device Type (PC. Laptop, Phone,Tablet) :
OS version (Windows 10, Windows 11, or macOS):
Browsers Tested (Microsoft Edge, Chrome. Firefox, Safari):
Current Browser Version Number:
DxDiag File attached: (Yes/No):
Error messages or Error Images:
Screenshots showing what’s happening:
What Troubleshooting steps you've already completed:🖥️ Windows Users: The Windows 11 24H2 update is widely available, and the 25H2 update began rolling out gradually in September 2025. These updates include several graphics-related improvements, such as enhanced DirectX 12 support, better GPU scheduling, and refined HDR calibration. Check your Windows Update settings to ensure you're running the latest version. *Windows is preparing the EOL of Windows 10 - expect a lot of updates.
For those utilizing Windows 10, it is important to be aware that support will conclude on October 14, 2025. This transition is likely to result in a series of complications for these users, which contemporary troubleshooting methods may not resolve.
🎡 Heads up, everyone! We currently have one of EA’s Top Community Managers, asking questions and offering help. She's here to genuinely assist and troubleshoot issues for our community. Please be kind, respectful, and responsive if she reaches out to you — your input helps make things better for everyone.
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Kindly note, this isn't about anyone's "fault" this is the process of troubleshooting as technology is everchanging. If I don't have a problem and you do, they need to figure out the why, how and who.
Please check the following:
✳️ Graphics Driver Update > At times these automatically update, at other times it is waiting for you to update it.
- For PC/Laptop: Update graphics drivers (likely culprit)
- For Phone/Tablet: Ensure your OS is fully updated (Settings > Software Update)
🎯 Check for Browser Updates > October 2025 is a tech whirlwind! Windows 10 support ends, Windows 11 getting a major update, and Apple rolls out OS 26.1 across its ecosystem. Please ensure your browser and system are fully updated > Pogo Troubleshooting Guide | Updating your Browser
🍪 Clear Cookies and Cache (often) How to > Pogo Troubleshooting Guide | Clearing Your Browsers Cache and Cookies
📜 Pogo Troubleshooting Guide > Pogo Troubleshooting Guide | EA Forums - 10424297
🌀 Game Buffering, not loading or endless spinning - Check your memory + router for updates. I created a guide for our community here > 🐲 Slay the Lag Dragon: A Pogo Player's Network Guide | EA Forums - 12705760
👨⚖️ If you have tried all the troubleshooting steps, please follow the Gold Standard for reporting an issue > How to Report a Problem on Pogo - Complete Guide | EA Forums - 12639898
💙 I understand this is frustrating and you just want to get back to playing. Not all players are experiencing this issue, which is actually important!
It means the answer lies in specific device configurations. The more details you share about YOUR setup, the faster they can identify the pattern and get you back in the game.
