I have been playing Jungle Gin for the last couple of weeks with the game just stopping. I talked with the other players who have been on other side, they are still able to play, timer still works. The chat rooms have no answers. It is only Gin, all of the other games I play have no problems. I have gone thru all of the troubleshooting and it is still happening. HELP!!
Thank you
LD
Hello! Sorry to hear about your issue with the Jungle Gin game abruptly stopping and watching others having the ability to play is equally as frustrating.
What you are experiencing infrequently/frequently could be a variety of things and will require you to thoroughly evaluate your device.
Pogo/EA is unable to access the internal mechanics of our devices for privacy and security concerns. Consequently, we will encounter numerous self-help resources when facing system-related challenges.
Update Your Graphics Driver: Troubleshooting graphics on PC
An outdated or faulty graphics driver can cause various issues. Try updating your graphics driver by going to Device Manager>Display adapters, right clicking your adapter and select "Update Driver" (it will tell you if it needs it or not)
Updates: Ensure you have the latest update and patches for your system. Our computers have several programs running all at once, on occasion if one is trying to update behind the scenes this could cause a lag in performance.
Windows 10 users will need to research online "The End of Windows 10 in 2025" and how this may affect them now and in the future.
Try a Different Browser: If the problem persists, try using a different browser to see if the issue is browser-specific.
Check your Hardware Compatibility: Make sure your device meets the minimum requirements for Pogo. You need at least 8GB of RAM. Not having enough memory can make webpages slow to load, timeout and exit abruptly.
High CPU or RAM Usage: Close any unnecessary applications running in the background that might be consuming resources.
Power Cycling: Unplug your router, let it sit for 2-3 minutes, then plug it back in. This rebooting helps clear the cache on the router.
A slow or unstable internet connection can cause games to freeze. Check the quality of your Ethernet Cable (CAT cable) to ensure you are getting top speed from your provider.
Additional Help
An EA Community Manger has also provided a troubleshooting guide for us: Pogo Troubleshooting Guide - Answer HQ (ea.com)
If you have double checked your computer and everything is up to date and clean, you can contact Customer Support for further assistance.
Here > I need help loading my game - Jungle Gin
Click on Chat With Us and follow the steps to open a case and speak with someone.
If chat is not available, you should also see an Email Us option.
Take Care and I hope one of these suggestions helps you out! 🐈⬛
