Forum Discussion

New Vanguard

3 years ago

Losing connection in Daily Sudoku

If I'm idle in Daily Sudoku long enough to get this: Still Playing? Press CONTINUE to prevent your game from ending due to inactivity. I press continue and continue always fails. I always...

EA_Illium

EA Staff (Retired)

3 years ago

Hi @liz4cps

Can you try going through the following steps and let us know if you continue running into issues after?

Restart your device and modem/router then try to load your game
Clear your Cache/Cookies (<-- link)
Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates
Try with your Browsers Incognito/Prive Mode (This may require you to manually sign in)
Check your device meets the Requirements (<-- click here) to play POGO games

Thanks!

liz4cps
New Vanguard
3 years ago
Been there; done that; not sure if I want the t-shirt...
Actually, i hadn't done the incognito mode but that didn't help either.
This problem has been happening for months, thru various and sundry updates; almost no real outages. It is only Daily Sudoku, too. I do get distracted playing other games and get the "Continue?" dialog from time to time. In all the other games, I click "Continue" and I'm back in the game without reloading. But Daily Sudoku is different; it never lets me continue.
I realize this probably isn't a common problem, but it's been happening since July. At first, I shrugged it off, but it keeps happening. It gets tedious.
- Liz
- EA_Illium
  EA Staff (Retired)
  3 years ago
  @liz4cps Thanks for going through those steps, to confirm does this happens every time you play Daily Sudoku, or is it occasional?
  - liz4cps
    New Vanguard
    3 years ago
    It happens every time I'm idle long enough, so that's every time I play or nearly every time I play, often multiple times.