lost energy in merge academy

@abbycattxFor the fix the chat agent just sent me back here to look for help. I clicked on the "me too" button since it had already been reported (Thanks keno538tvx) and....we're back to nowhere. 

@lovindmb777 

Thanks so much for the update. Hopefully this will be addressed soon!

It just happened again. I lost all my energy before even getting into the game. I had 100 upon entering the main screen, clicked on the marketplace and checked the amount of time before the treasure chest bonus renewed, and when I went back, everything was gone!. I still haven't even gotten a response regarding the first claim.

@lovindmb777 

I have a question for you, while you wait.

"and when I went back, everything was gone!"

When you are checking on times or collecting anything, are you hitting the

"Save Button" before you exit? No matter what, always hit the save button.

I ALWAYS hit that button!

• I click play from the home screen
• Click on marketplace.
• X out of marketplace (still have time to wait)
• Click on Map (to collect ! points or see how long to wait)           AND MY ENERGY IS GONE =(
• That map is the save button and I click it between each move after collecting rewards and exiting the game. 

@EA_Illium @lovindmb777 

Let's wait for our Community Manger to look into this, since Customer Service told you to come here. I will raise this question to the top to try and get more attention (hope it works).

It looks like your issue is becoming widespread, there are more reports here in EA Help and on the Pogo Forums with other players reporting the same issue.

See Pogo Forums, click here > Merge Academy Issue

Please have a bit of patience for them to address it, I know it is frustrating and I'm sorry for your troubles.

Take Care & Stay Positive 😊

I have had no Entergy in Merge for 2 days now 

same here

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@cjngranny01 wrote:

I have had no Energy in Merge for 2 days now 

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I have the same issue. Working on a challenge and set aside time to play before work and before bed so I would have 100 energy to use each time and be able to complete the challenge but when I log into the game, NO ENERGY earned. I don't have time to keep the game open for two hours so it generates the energy. I was over half way done but I guess I will lose this challenge and the time I put into it. With all the glitches and changes to Pogo, really thinking I should just stop paying for Club and move on!! Beyond frustrated!