Forum Discussion

debb4nytX

2 years ago

Solved

lost my gems after new sign in screen

I lost all my gems after the new sign in. Where do I report this to?

EA_Lanna
2 years ago
Hi folks,

Thanks for reaching out and letting us know something's up with your gems. To help rule out technical issues, could you take a moment to run through these steps, please?

Restart your device and modem/router then try to load your game

Clear your Cache/Cookies.

Use this guide for help with steps:https://answers.ea.com/t5/Technical-Help/Pogo-Troubleshooting-Guide/m-p/10858120#M10546

Check your Device for updates.

Use this guide for help with steps: https://answers.ea.com/t5/Technical-Help/Pogo-Troubleshooting-Guide/m-p/10856311#M10539

Check for Browser for updates.

Use this guide for help with steps: https://answers.ea.com/t5/Technical-Help/Pogo-Troubleshooting-Guide/m-p/10856296#M10538

Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)

Try another Browser (Chrome, Edge, Safari)

Thanks!

- EA_Lanna

Axs5002Sxa4437

2 years ago

I had done all ethese things in times past and again now. When I lowgged the display showed 600 wh8ih I had purchased yesterday. When I could not buty the new /stained Glass collectin I closed the browser clared caches and reloaded page. Gem total no 472 reflecting the purchase, but I cannot access one of the challenges.

Just because you charged the wrong Paypal account, they credited and I repurchased, you should not penalize me. I made restitution.