Is anyone having a problem with the game freezing. I have lost many tokens trying to get the challenges completed. The game freezes midway through a game. The only thing you can do is exit out and quit.
jetmyx Hello and thanks for reaching out! I’m sorry for the confusion around the Bonus Number option, I can definitely help clarify how it works.
At the end of the game, you may see an offer to purchase a Bonus Number for 35 gems. If you choose to buy it, the game board will briefly reappear to show the guaranteed Bingo you receive—but the game itself is already finished at that point. Whether you select the option or skip it, you won’t lose any tokens, and your final results remain secure.
On the screen below, you’ll notice two key elements:
A “Skip” button, which lets you decline the purchase immediately.
A white circular countdown timer, which lasts for about 11 seconds. If no action is taken before the timer ends, the offer simply disappears and your final total is displayed automatically.
This feature is designed to give players an optional chance to boost their results without affecting the outcome of the completed game.
Before replying to you I played several games using the skip option and not selecting anything at all during the end of games, both options appear to be working as designed on the Pogo website.
If you continue to have an issue, please take a moment to view the following guides:
If you have any further questions or need any further help, please do not hesitate to reach out again. Together with other players and our EA Community Managers, we will be happy to offer you more support.
Thanks EA_Rtas .. an existing problem is when the box shows up asking if we want to pay 30 Gems to get an extra Bingo .. that screens covers the whole game page & when I click on NO, its clicking on a number in the game that wasn't even called so I lost tokens even though the game was over!!! Maybe you can do something about that? Thanks in advance ... jetmyx from australia!
i am losing my tokens because i start a 4 card game and less then halfway thru it the game errors and says connection lost and i lose the tokens and dont get badge credit because i dont get bingos because it errors o9ut
I username Dragonfli6911 keep having the same issue!! I've lost bingos and coins to play the 4 card games. They make playing some of these games impossible with how hard they make it and how many gems they want for power-ups or more lives.
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