Forum Discussion

Rising Novice

3 years ago

Mahjong Garden Four Gentlemen Badge Pack

I tried to purchase the Four Gentlemen Collection Pack for Mahjong Garden (5 badges for 80 gems). When I tried to open the first badge to work on it, I got a message saying can't access at this time....

EA_Illium

EA Staff (Retired)

3 years ago

Hi @AstrixCG @Dc10Baby46 Can we try the following, and check if the collection pack is still missing?

Restart your device and modem/router then try to load your game
Clear your Cache/Cookies (<-- link)
Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates
Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)
Try another Browser (Chrome, Edge, Safari)

If this issue continues I would recommend reaching out to our support to take a further look.

EA Help website - Live Support (Phone, Chat, Email)

Thanks!

AstrixCG

Rising Novice

3 years ago

I tried all of your suggestions and the challenges are not showing up. I see other people are having the same problem so respectfully suggest the issue is at your end and not unique to me at my end. Thanks in advance for looking into this. It will be very disappointing if my 240 gems are not returned to my account.

dc10baby46
Seasoned Adventurer
3 years ago
Nothing is working. You go to activate a challenge and says system is not working. It is not on our end but pogo. And I want my 80 gems back.