I have been on level 105 for some time now. This level has the rain attribute, which adds tiles.I have been left with between 2 and 4 tiles numerous times which are all different to each other, which makes this impossible to complete.I have tried to complete the 'Report A Bug' form but the game is not listed in the 'Select a product' drop down box.My husband also has an account with Pogo and he is having exactly the same issue.Can you help please? Without being able to complete this level we are unable to complete the 'Spectacular Showcase Event' badges, which as paying customers isn't fair.Example screenshot is attached.

And now there is a 'Surprise Event Challenge' and we cannot complete it. This is totally unacceptable. I am a paying customer and expect to be able to complete challenges.

I am having the same problem. I have had this problem for weeks now. It is making completing the events hard. I just ended the game with 3 tiles and you can't use a power up to win.

We have both reported this and it seems nothing is being done about it by EA. Absolutely annoying and frustrating and you would think that EA would put it right.

@3f908e842b0dae6b I am having the same problem This is very frustrating.

Mahjong Sanctuary - Cannot go past level 105

11 Replies

3f908e842b0dae6b
Rising Novice
3 years ago
Tried yet again to see if the bug is fixed and nope. Now I have only 1 tile left and no other tiles at all to match it too...
abc1640061645
3 years ago
I am having the same problem. I have had this problem for weeks now. It is making completing the events hard. I just ended the game with 3 tiles and you can't use a power up to win.
3f908e842b0dae6b
Rising Novice
3 years ago
We have both reported this and it seems nothing is being done about it by EA. Absolutely annoying and frustrating and you would think that EA would put it right.
3f908e842b0dae6b
Rising Novice
3 years ago
And now there is a 'Surprise Event Challenge' and we cannot complete it. This is totally unacceptable. I am a paying customer and expect to be able to complete challenges.
Ozarks2Texas
3 years ago
@3f908e842b0dae6b I am having the same problem This is very frustrating.
gowhitesox1
3 years ago
YUP!!! aggravating
zonedstupor
Newcomer
3 years ago
I have found only one way to get their attention on matters like this. I tell Paypal Pogo isn't delivering what they advertised, so I want my money back. I file a dispute, and Paypal gives the seller a certain length of time to respond and Pogo never responds in time so Paypal issues me a refund. Then Pogo blocks me from their site and I have to email them with what the problem was that they didn't help me with. It's worked every time so far, you should try it.
starmc1946
3 years ago
I have been playing for over two to three weeks at level 305. I have spent more $$ than I would like. I can not win. Please help.
merexre273
2 years ago
I am stuck as well. Has anyone else got this issue resolved?
amserio1
2 years ago
@3f908e842b0dae6b same here, this is nuts and a waste of time.