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slowhand12346's avatar
slowhand12346
5 years ago
Solved

Mahjong Sanctuary and Garden won't load

I am having problems with Mahjong Satnuracy and Garden.  You get one fixed the the other wont load in both game sites

[CM edit - Updated title for clarity.]

  • EA_Arrenai's avatar
    EA_Arrenai
    5 years ago

    Hey there, @slowhand12346.

    Let's see if we can track this down. When you try to load the games, does it stop at a specific percentage?

    Please also give our HTML5 troubleshooting a try. It has helped many others get into the games. When you do, please let us know how it goes for you.

    Arrenai 🐱

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5 Replies

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hey there, @slowhand12346.

    Let's see if we can track this down. When you try to load the games, does it stop at a specific percentage?

    Please also give our HTML5 troubleshooting a try. It has helped many others get into the games. When you do, please let us know how it goes for you.

    Arrenai 🐱

    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hey there, @slowhand12346. I'm just checking in. How did the troubleshooting go?

    If you're still having difficulty after running through the troubleshooting, we'll be happy to look a bit deeper. If you're able to share your DxDiag with us, I can send it over to the Pogo team to investigate further.

    Arrenai 🐱

    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hey there, @bleonard004.

    Have you had a chance to check out the HTML5 troubleshooting steps linked above yet? They've helped out a lot of people.

    Arrenai 🐱

    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hey there, @bleonard004. I'm just checking in. How did the troubleshooting go?

    Arrenai 🐱

    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

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