Hi Arrenai,
I played the game this morning, and either it was fixed or something else was wrong. The game is now working and I have continued playing up to and through level 45. So far, no other issues.
Thank-You!
I still can not play through level 40. The clipper tiles do not take away the vines when they are matched. I am getting a little perturbed with this. I want to continue to play on through and grow my sanctuary. Please someone, do something to fix this.
EA Staff (Retired)Hey there, @keyslite.
To help us track this down, could you please share some information about your computer? Could you please cut / paste (or screenshot) your full results from the Pogo Compatibility Tool? As well, could you let me know how much system RAM you have on your PC/Mac?
Another thing that can help is if you can get a screenshot of game screen when it doesn't work appropriately.
Here's the information on how to take a screenshot regardless of your PC's operating system:
Screenshots can help us see what you're seeing. I look forward to hearing from you.
Arrenai 🐱
Did you receive an awesome, helpful response? 👍 +XP!
Was your issue resolved by a great post? :eahigh_file: Accept as Solution
ASK. ANSWER. LEVEL UP.
Hi Arrenai,
I played the game this morning, and either it was fixed or something else was wrong. The game is now working and I have continued playing up to and through level 45. So far, no other issues.
Thank-You!
EA Staff (Retired)Awesome news, @keyslite. Thanks for the update. 🙂
Arrenai 🐱
Did you receive an awesome, helpful response? 👍 +XP!
Was your issue resolved by a great post? :eahigh_file: Accept as Solution
ASK. ANSWER. LEVEL UP.
Here we go again - starting to really Hate POGO ... reached level 65 now in Mahjong Sanctuary and having the same problem as at level 50. I match the "clippers" and it does not remove the vines and therefore can not remove the tiles.
yes, I remember having that problem. I don't know how it was fixed. However, now that I've reached level 450, the game just keeps playing that level and when I win it, nothing happens, it just plays that level again. ANNOYING!
450 is the highest you can go in the savannah biome, you need to click on the map in the lower left part of the screen and move on to the Arctic biome.
EA Staff (Retired)Hey there, @theunicorn1947.
I'll be happy to look into it. Could you also share the information I requested earlier in the thread? I can take a look from there.
If anyone else is also having a similar issue, please follow the linked steps to share the needed details. Thanks!
Arrenai 🐱
Did you receive an awesome, helpful response? 👍 +XP!
Was your issue resolved by a great post? :eahigh_file: Accept as Solution
ASK. ANSWER. LEVEL UP.
The Mahjong Sanctuary game is loading for some players but not for others as evidenced by all the comments in the past few days. Since this is an HTML5 game, it is not failing to load due to the Adobe Flash block issue.
A few possibilities come to mind for this game not loading.
1. It might be due the browser people use which have incompatibility issues with HTML5 (such as Internet Explorer).
2. It might be due to the RAM of 4GB for one's computer, tablet or phone, which sometimes causes problems of not having enough memory to load the games.
3. It might be due to having too many programs open and running while playing the game, which can be corrected by closing programs not needed.
4. It might be due to temporary loss of internet connection, but this is usually not the cause.
For more reading on issues involving HTML5 games, see the Pogo troubleshooting guidance for HTML5 games using the link below.
https://answers.ea.com/t5/Pogo/HTML5-games-troubleshooting/m-p/5761108#M158506
I’m having the same problem on my I pad. The game loads okay but when I “click”play the screen reloads & I cant continue. I don’t have this problem on the computer just my I pad. Picc
EA Staff (Retired)Hey there, @piccolopower113.
If you're able to share some of your browser details, it would help a lot. Could you please cut / paste your full results from the Pogo Compatibility Tool? As well, could you let me know what model of iPad you have? I'll be happy to take a look as to why the game isn't running smoothly for you.
Arrenai 🐱
Did you receive an awesome, helpful response? 👍 +XP!
Was your issue resolved by a great post? 🙌 Accept as Solution
ASK. ANSWER. LEVEL UP.
