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4r4b14n_J4sm1n3's avatar
4r4b14n_J4sm1n3
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2 years ago
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Mahjong Sanctuary Issues with forced play and missing rewards

Mahjong Solitaire missing rewards at 50th and 75th level, additional early levels forced booster use, want those replaced

Mahjong Sanctuary forced new player during early game kevels to use boosters that were not even needed. A pop up said the booster use was free to use (basically used to show how they work). The game used them but never replaced them. Wasted boosters that are costly to replace.

You all keep lying to me. You have been saying that you will fix my game for over a week and you have not!

178003922  case no.

Mahjong Sanctuary forced new player to use boosters that were not even needed. A pop up said the booster use was free to use (basically used to show how they work). The game used them but never replaced them. Wasted boosters that are costly to replace.

Also the game is supposed to award players every 25 levels..25th was rewarded but no rewards at 50,51, 52. No rewards again at level 75.

You all keep lying to me. You have been saying that you will fix my game for over a week and you have not

178003922  case no.

  • Hello @4r4b14n_J4sm1n3 

     

    Thanks for taking a moment to let us know what you're running into with Pogo Games, When you have a moment could we start by giving the following steps a try? 

     

    • Try restarting your device and potential your internet equipment
    • Clear your Web browser Cookies/Cache
    • Check if your device has updates, as well as your web browser
    • Try using your browser Incognito Mode... This may require you to manually sign in
    • Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)

    Also, make sure your device meets the Requirements (<-- click here) to play POGO games. If you continue running into issues playing your games, Would it be possible to get the following information

     

    • Screenname:
    • What Device are you using?
    • Which web browser do you play on?
    • Do you get an error message at all?
    • Screenshot of how your game appears...

    Thanks and have a Great Day!   

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  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hello @4r4b14n_J4sm1n3 

     

    Thanks for taking a moment to let us know what you're running into with Pogo Games, When you have a moment could we start by giving the following steps a try? 

     

    • Try restarting your device and potential your internet equipment
    • Clear your Web browser Cookies/Cache
    • Check if your device has updates, as well as your web browser
    • Try using your browser Incognito Mode... This may require you to manually sign in
    • Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)

    Also, make sure your device meets the Requirements (<-- click here) to play POGO games. If you continue running into issues playing your games, Would it be possible to get the following information

     

    • Screenname:
    • What Device are you using?
    • Which web browser do you play on?
    • Do you get an error message at all?
    • Screenshot of how your game appears...

    Thanks and have a Great Day!   

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