Mahjong Sanctuary!! Still waiting for my game to be fixed!!

fond421EZUNI​ 

Hello again 🙂 I replied to your posting a month ago and today I combined all of your postings into one in hopes you will find this reply. Did you happen to try any of the troubleshooting steps yet to help pinpoint the issue?

"Can somebody pls fix this issue & explain to me why this keeps happening?"

Looping, failed progression, loading, etc. can happen for a number of reasons, her are they main causes:

• Outdated Browser
• Corrupted cache or cookies
• Too many extensions: Script blockers, privacy tools, anti‑tracking extensions
• Disabled JavaScript
• Hardware acceleration issues
• Browser memory leaks - Tabs consuming too much RAM
• Outdated graphics drivers
• Low system resources: Insufficient RAM failing to save progression. Background apps starving the browser of resources
• Network Problems: Slow or unstable connection can cause sync loops or failure to reach servers
• Security / Privacy Tools: Antivirus or firewall interference
• Ad blockers or script blockers: Blocking essential game scripts and assets

Because Pogo is a browser‑based gaming site, our devices need to be updated, clean, have room to move and properly configured to communicate with the game servers.

When our devices update — whether it’s the browser, operating system, or security tools, those updates can sometimes reset settings, clear permissions, or change how certain features behave on our devices. This can lead to issues like looping, failed loads, games not progressing and a number of other issues.

Please give the troubleshooting steps a try! If you have any further questions or need any further help, please do not hesitate to reach out again. Together with other players and our EA Community Managers, will be happy to offer you more support.