Forum Discussion

Rising Newcomer

22 days ago

Mahjong Sanctuary Will Not Load

Having an issue with MSanctuary not even beginning to load. This has been going on for 3 days. I just get these pogo logo I the middle of my screen & then nothing. I’m past the middle of a challenge ...

technical issues

abbycattx

Hero+

21 days ago

anywherebc219

Hello and thanks for reaching out! I double checked the game on myside, and it is currently working on the website itself. Please take a moment to view the Pogo Troubleshooting Guide here > Pogo Troubleshooting Guide | EA Forums - 10424297

When we’ve been on a browser‑based gaming site for a bit, our browser’s cookies and cache can build up. Over time, this stored data can become bloated or even corrupted, which interferes with how games load and run. An out‑of‑date browser can cause the same problem because newer game features may not work correctly on older browser versions.

Please take a moment to view the troubleshooting guide. If you have any further questions or need any further help, please do not hesitate to reach out again. Together with other players and our EA Community Managers, we will be happy to offer you more support.