Mahjong Sanctuary

fond421EZUNI​ 

Hello! I'm sorry to hear you're stuck on the same level in Mahjong Sanctuary even after completing it multiple times. That definitely sounds frustrating, especially when you're missing out on points.

This could be happening for a few reasons:

Level requirements not fully met: Some levels in Mahjong Sanctuary require specific objectives beyond just clearing the board. Double-check the level requirements to make sure all objectives are being met before the level ends.

Corrupted cookies/cache interfering with progress saving: Old or corrupted browser data can prevent game progress from saving properly. Even if you complete a level, corrupted cache can cause progress not to log.

Why does this happen? Pogo is a browser-based gaming site that relies heavily on your device being clean, updated, and having room to communicate clearly with Pogo's servers. When your browser cache is cluttered or corrupted, it's like having static on a phone line - the message that you completed the level might not get through properly.

Here are a few troubleshooting steps to try:

• Clear your browser cache and cookies - Clearing cache removes outdated data so the browser can load fresh assets without errors.
• Update your browser and device - Outdated browsers may not support the latest game scripts or graphics rendering, causing compatibility issues that result in a variety of problems.
• Power cycle your modem/router - Turn it off for a few minutes, then plug back in. A modem can get bogged down by temporary data, memory leaks, or minor software glitches, and a restart clears these issues.
• Visit the official Mahjong Sanctuary forum - Mahjong Sanctuary Forums on Pogo. Here you may find tips, tricks, and helpful advice from other players on specific levels!

If you have any questions or need any further help, please don't hesitate to reach out again. Together with other players and our EA Community Managers, we'll be happy to offer you more support.