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swanton63TS's avatar
swanton63TS
Seasoned Traveler
8 months ago

Matching moments - Can't make a Move

i get into the game and everything is locked up.  won't let me play (CM: Edited to update thread title)  
technical issues
Stephlynnzz's avatar
Stephlynnzz
Newcomer
7 months ago

Matching Moments is stuck. I get in all the way to the game play screen, but the matching icons don't move. It's been over a week now.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hi Stephlynnzz​ 

    Stephlynnzz wrote:

    I get in all the way to the game play screen, but the matching icons don't move

    Ok, this is a key detail! Thanks for specifying at what point the loading issues happen for you. 

    Could you please pop up a screenshot of the gameplay screen where the matching icons don't move?

    Could you also let me know the following few bits:

    • What device are you playing on?
    • What browser are you playing on?
    • Have you tried any troubleshooting steps?

     

    - EA_Lanna

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