👉 Marked as Solution purely for visibility purposes - Not Considered Fixed 👈
Hi folks,
We've released a fix for this. Could you take a peek in-game and see if this has been resolved for you after clearing your browser cache and cookies?
- EA_Lanna
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Hello! Sorry to hear you're experiencing difficulties with progress not being saved, this can indeed be frustrating.
These problems are likely related to how the game stores your progress data, which is saved directly in your browser's cache and cookies and speaks to Pogo servers.
This is why we commonly hear "clear your cookies and cache" and check for "browser and device updates". This gives our devices a clean and updated path to speak with Pogo servers. Anytime we see the site acting a bit odd, this is the time to log out and perform these troubleshooting steps.
Recent browser updates (like Chrome/Edge 141 or iOS/iPadOS 18.7.2) may have changed how games access saved data, causing the game to lose track of your progress. Currently our devices are experiencing a lot of updates, make sure to watch for updates a little more than usual.
Please try logging out completely, trying the troubleshooting steps and logging back in. Currently I am on Level 60 and was able to complete the free badges yesterday, however I will be watching for any unsaved progress.
