This is the 2nd time in 3 days all progress was lost and the game started from the beginning again. I don’t understand why it is happening but I would appreciate a response.
Hi folks,
We've released a fix for this. Take a peek in-game and see if this has been resolved for you after clearing your browser cache and cookies.
Thanks, and Happy Gaming, o/
- EA_Lanna
I'm having the same problem. Very frustrating!!!
Yesterday I completed the three badges for the launch - was on chapter 4 or 5 and this morning the game has loaded at the beginning again - this needs to get sorted - Pogo can you please reinstate my progress - many thanks -
This has happened to me 4 times. I have reported it each time. It is completely unacceptable!
in matching moments did anyone else go back to the beginning when you opened the game up another time
The new game Matching Moments is not updating the energy levels
I played a new game Matching Moments and got to the third chapter. When I next logged in the game sent me back to the beginning although the credits of 4000 odd coins still showed. I do not want to play all those early levels again and wonder if it is possible to have my position in the game reinstated.
elsie164 playing name in Pogo.
Hello…I was playing the new game Matching Moments, I was up to level 70, and the next day I was back to the start. But the tokens remained on the game. Today, the levels stayed where I left off at 40, but the tokens reset. Grrrr.
Community ManagerCommunity Manager
EA Staff (Retired)
