I play this a lot and its one of my favorites. Many times I can have 100 energy and I go to save when energy level is @ 60. when I go back in, all my energy has been taken away and its down to zero! Why this bug on this game?
Hi Folks,
Good news on this! The issue should now be sorted and you should earn energy as expected in Merge Academy. 😄
We'll wrap up this thread as a result. Huge thanks for hanging in there! 🤗
- EA_Lanna
This has also been happening to me the last few days. too. I hope they get it figured out soon.
Community ManagerHi Rammom2 and Tessyslick221,
It sounds like the energy meter is replenishing during gameplay, but between closing the game and starting a new one, the balance is at zero. Could we double-check if you're using the Save & Exit function when leaving the game? This step ensures that all your progress is securely saved. Please test this out when you play again and let us know if it continues after selecting the Save & Exit button.
- EA_Lanna
Community Manager*Marked as Solution to pin post to top purely for visibility purposes.
Quick update: We've passed this issue on for investigation and can confirm it's being looked into. The team is on the case and investigating the issue. You can catch the latest from Pogo_Sconnie here: Service Update - Merge Academy - Energy Issue. Thanks for sticking with us while we sort this out! ❤️
Community ManagerHi Folks,
Good news on this! The issue should now be sorted and you should earn energy as expected in Merge Academy. 😄
We'll wrap up this thread as a result. Huge thanks for hanging in there! 🤗
- EA_Lanna
