Forum Discussion

Newcomer

11 hours ago

Merge academy - Mini Game not Responding

The game is not loading the room. It automatically is loading a bonus room. The. You try and click play and it wont respond. I have closed out the app restarted, still the same.

bug

EA_Lanna

Community Manager

5 hours ago

Hi folks,

Thanks for reaching out to flag this. Could you share a bit more information to help us get a clearer picture of what's happening in the game for you?

I've shared a list of info that may help shed more light on things. Please copy this list into your reply and fill in each bullet point, including the OS version and a DXDIAG file.

Pogo username:
Date (approximately) when you first encountered this error:
Device Type:
OS version:
Browsers Tested:
Current Browser Version Number:
Screenshot:
DxDiag File attached: (Yes/No)
What Troubleshooting steps you've already completed:
Any issues with other games:

- EA_Lanna

eyesnfocus
Rising Newcomer
4 hours ago
On my iPad and phone I Click on merge academy page flashes then page with loading bar loads then goes straight to treasure trove page where it’s stuck I can’t click on play
I’ve cleared my cashes deleted everything from safari completely updated IPad OS 26.4
closed everything then hard reboot still not working I checked the cookie settings
ive never been able to load the new poker town either from iPad it’ stays stuck at 26% loading
Patbo21PmT
Seasoned Newcomer
4 hours ago
Pogo username: Patbo21P
Date (approximately) when you first encountered this error: 30th March, after 10am BST (worked fine before daily maintenance when I assume the new game was added in)
Device Type: Android
OS version: 16
Browsers Tested: Chrome
Current Browser Version Number: 146.0.7680.164
Screenshot: stops at intro to the sticker game. Play button is unresponsive and cannot close the page, so unable to play the main game or mini game.
DxDiag File attached: (Yes/No) No
What Troubleshooting steps you've already completed: cleared cache and browsing history, restarted device.
Any issues with other games: No.