Merge Academy - No energy starting new game

Question

why are we still having problems in Merge I just went into game had 100 energy i was booted out of the game went back in and 0 energy what the Hell.&nbsp; other day waited over 24 hours and still had no energy to even start the games,&nbsp;
from waiting 12 hours for specials to losing energy this is not good enough .
please get it fixed even a 100 energy isn't enough. as well as some times you click on items to ger the other items and you get 1 or 2 out then have to wait 1-2 hours, how are you meant to get anywhere in the game most of the ones I need to get are the highest item, and isn't a hope in hell I'm ever going to get them at this rate.
have been a member for over 20 years and very rarely put in forum as normally these problems are soon fixed but merge seems to have been going on weeks&nbsp;

ea_lanna · Answer

Hi lynnr67​,&nbsp;
Thanks for getting in touch and sharing your experience. I'd like to understand what's happening exactly. You mentioned the energy balance being at zero. Is the issue that the energy meter isn't replenishing while you play? Or is it that the balance isn't carrying over between sessions?&nbsp;
For the latter, could we double-check if you're using&nbsp;the Save &amp; Exit function when leaving the game? This step ensures that all your progress is securely saved.&nbsp; If not, this may be why the energy isn't carrying over between games. Please, test this out when you play again and let us know if it continues after selecting&nbsp;the Save &amp; Exit button.&nbsp;
- EA_Lanna

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Merge Academy - No energy starting new game

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