Forum Discussion
EA_Illium
Community Manager
2 years agoHi @lagunacreek
Can you try going through the following steps and let us know if you continue running into issues after?
- Restart your device and modem/router then try to load your game
- Clear your Cache/Cookies (<-- link)
- Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates
Cheers!
2 years ago
My browsers are always up to date.
My cache clears every time I close my browser. (I have tried using both Google Chrome and Mozilla. I have tried my ID and my spouses on different desktops.)
I restart my desktop daily.
I restart my modem and router weekly.
This has all been done between episodes and the game continues to fail.
As other users noted under Merge Academy post.
They only way I can be sure I don't loose items is to save frequently. When it goes into the save and fail, all energy is lost.
A user in Merge Academy post noted a time this appears to happen. I will test.
- 11 months ago@lagunacreek me too
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