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abbycattx's avatar
6 months ago
Solved

Merge Academy Energy🦉Awareness

Update 9/5/2024
 
Over the last two days I tested something when my energy stopped replenishing overnight. Try this:
 
  • Log on Pogo
  • Log in to Merge Academy - go to the board, do something or not - most important part Click Save, then exit the game. 
  • Log off Pogo and thoroughly Clean your Computer
  • Log back into the game, do the same thing - go to the board and again do something or not. Click Save, then exit the game. 
  • Wait a bit, go back to see if it begins to replenish on its own.
  • Try these steps every day until the glitch is fixed
  • Don't be angry at me if this does not work for you 
  • I do not work for Pogo EA or Merge Academy 😄 I am just a cool Pogo Player
For some reason this process kickstarted the replenishing clock for me, I was able to finish the weekly, hit a Bingo and more.

 
✔️ You can watch some videos online of: "how to clean all caches, temp & junk files" (there are several ways) to improve the cleanliness and speed of your computer. Some players who are using Windows 10 are not getting full updates, this version of windows is ending in 2025 and is causing a lot of issues already.
 
This step in the picture below is not enough, go further into cleaning your device.
However, while you are here, make sure to hit the CLEAN SYSTEM FILES button, as well (this is a second step) and there are more ways.
 
 
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Players who made purchases during the update and occurred problems will need to contact Customer Support by using the following links:

I want to check my order status > Order Status

or

Select from a topic that best fits your situation, EA HelpTopics

You should be able to chat or email instantly.

To view more comments about this game or check for updates visit the Pogo Forums specifically for this game, our Pogo Community Manger is here and on Pogo's Facebook

(be cool) > Merge Academy Pogo Forums

Service Update - Merge Academy energy is not generating - Answer HQ

29 Replies

  • sherylclingJo's avatar
    sherylclingJo
    5 months ago

    Still have not received refund of gems that I used that were not awarded.  I don't know why contacting support does any good because all they tell you is that they don't have the power to do anything and close the case on you.  This is theft in my mind and no customer service rep tells you how to get ahold of someone that will rectify the situation.  

  • I KNOW this is 3 weeks ago but I can hope.  HOW can I get a sewing machine?  Why should I keep playing when I cannot do any orders as I need a sewing machine which seems impssible to get?  Any help much appreciated. 

  • Swayd7475's avatar
    Swayd7475
    Rising Newcomer
    5 months ago

    Same, paid 40 gems for more coins. Took my gems but no coins

  • abbycat could you please give me the direct Link to contact Pogo with an issue with a game?  Thank you! 

  • Good evening 

    I finish the library level and i did not get the 100 - energy moves

    please can you guys fix the problem since the new screen there is just problems

    i know i can trust on you to fix it as soon as posable

    thank you 

    very un-happy player 

  • ladyluck877's avatar
    ladyluck877
    3 months ago

    i'm about to do the same its not fun with all the Glisches and lost of energy or lost of gems

  • oickathy's avatar
    oickathy
    27 days ago

    i experienced the same thing with ea help.  They don't have the power to help and quickly close the case.

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