Merge Academy: Gem Cost Appearing on Inactive Generators?
My sewing machine and spinning wheel are not regenerating. The fee to open them is over 800 gems.
Forum Discussion
EA_Rtas
Community Manager
Community ManagerHey there Player_t99sie2c
Sorry to hear you're running into this. Would you be able to grab a screenshot for us so we can look into this further for you?
EA_Rtas - Are you able to assist me with my issue that I reported yesterday? Case #209046508. The EA Help Desk (Deepti) told me I had to wait 24 hours but they closed my case . They sent me an email saying that I could contact them after 24 hours if I still needed help. Well, it has now been 24 hours, but I haven't heard anything further and there is no direct line to contact them. I'd like to know if they plan to restore my 10 Gems or award me the energy. I have no way to request a status from them. I'm angry about this only because I didn't receive any help and am being ignored. Do they even care?