Re: Merge Academy Freezing, Dropping Purchases

CrzyChrssy64wN​ 

Hello! I'm sorry to hear that you're facing challenges with Merge Academy. I'd like to help clarify a few things and guide you in the right direction.

"..... i dont have the bucket of pails to merge so i can move on in the game......why is so hard to find the stupid chest pieces and the tackle box??" 

Once the sticker book was introduced, the level of difficulty shifted slightly in all the side games. I've been sharing my experiences and posting the locations of all my generators found in the side games of Merge Academy to assist others, even though the locations can vary.

Regrettably, some players thought this as a glitch that required fixing or as some other "technical issue," but that was not the case. It was merely a change in the level of difficulty, which is common in most games, they typically become slightly more challenging as you progress.

Here is my current Coral Secrets for June 9, 2026, found the other fishing rod today to make the Fishing Toolbox Generator

• In April 2026 > Merge Academy - Coral Secrets - Fishing Toolbox Generator | EA Forums - 13310624
• In May 2026 > Merge Academy Coral Secrets - May 2026 | EA Forums - 13417831

 "still didnt get the 1000 energy i was charged twice for..and i was told by an EA tech that i would be(anurag) was the name of the tech..f rom may 16 2026."

Please try contacting EA Help again. They are unable to assist us here due to being in a public forum. Issues and assistance with specific payment or account‑related issues are directed to EA Help for privacy and security.

🌟Prior to making contact with EA Help, it would be highly beneficial to have some information prepared.

• Your Pogo username
• The name of the game (for example, Solitaire Home Story)
• The name of the power-up(s) that didn't come through
• How much was the cost
• The approximate date this happened
• Look through your Gem Transaction Record on Pogo or on EA Help under your account for specific transactions.
• I developed a guide on how to view your Pogo Account on EA here (its already created and waiting for you to view) > Your Pogo & EA Account: How to Verify and Manage Your Information

Follow these steps:

• Open this guide: How do I get Club Pogo Renewal Rewards?
• Scroll to the bottom and click Contact Us to launch the chatbot
• Work through the prompts:

• Is this the game you need help with? > Yes
• Tell us about the issue > Missing Gems
• Share your first and last name
• Which platform? > PC / Mac
• Your email address
• Is this what you need help with? "Find missing content" > Yes, that's it

On the next page, under Contact an Advisor, select Chat with us

The options in the chatbot aren't a perfect fit for every situation, but those selections are the best way to open a case for missing content right now. Once you're connected, the support team will be able to investigate things from there.

Hope everything works out for you and Take Care 🌷🐈‍⬛

hi and tyvm much for the information..i still cant play cause my bucket of pink pails to merge is gone..i will also reach out to EA for the fourth time and see what happens..ty again🙂

Merge Acadamy side game . I have 9 blocks left to open and still no tackle box no way to complete orders otherwise this is rediculious 

Same with me. Can't get past the 3rd order because the tackle box is not available.

I have not yet been able to play the coral secret event. The bucket to spawn, merge and use the items to break tiles with matching icons. Not on play area for over three days now.  Is anyone working on this before the end of game?