merge acadamey...im getting really tired of all the "technical issues" pogo has and paying for stuff i dont get or being charged 2x for energy packs and only recieved one..i still didnt get the 1000 energy i was charged twice for..and i was told by an EA tech that i would be(anurag) was the name of the tech..f rom may 16 2026..now im 4 new games in and no owed energy in my account and now i dont have the bucket of pails to merge so i can move on in the game..wtf i pay money and keep getting "issues" and im losing money. Im on SSI and DONT have money to throw away..plz put the 1000 energy in my account and fix merge..if i didnt renew my pogo account not so long ago i would close it..not worth playing anymore..and why is so hard to find the stupid chest pieces and the tackle box??
Hello! I'm sorry to hear that you're facing challenges with Merge Academy. I'd like to help clarify a few things and guide you in the right direction.
"..... i dont have the bucket of pails to merge so i can move on in the game......why is so hard to find the stupid chest pieces and the tackle box??"
Once the sticker book was introduced, the level of difficulty shifted slightly in all the side games. I've been sharing my experiences and posting the locations of all my generators found in the side games of Merge Academy to assist others, even though the locations can vary.
Regrettably, some players thought this as a glitch that required fixing or as some other "technical issue," but that was not the case. It was merely a change in the level of difficulty, which is common in most games, they typically become slightly more challenging as you progress.
Here is my current Coral Secrets for June 9, 2026, found the other fishing rod today to make the Fishing Toolbox Generator
"still didnt get the 1000 energy i was charged twice for..and i was told by an EA tech that i would be(anurag) was the name of the tech..f rom may 16 2026."
Please try contacting EA Help again. They are unable to assist us here due to being in a public forum. Issues and assistance with specific payment or account‑related issues are directed to EA Help for privacy and security.
🌟Prior to making contact with EA Help, it would be highly beneficial to have some information prepared.
Your Pogo username
The name of the game (for example, Solitaire Home Story)
The name of the power-up(s) that didn't come through
How much was the cost
The approximate date this happened
Look through your Gem Transaction Record on Pogo or on EA Help under your account for specific transactions.
Scroll to the bottom and click Contact Us to launch the chatbot
Work through the prompts:
Is this the game you need help with? > Yes
Tell us about the issue > Missing Gems
Share your first and last name
Which platform? > PC / Mac
Your email address
Is this what you need help with? "Find missing content" > Yes, that's it
On the next page, under Contact an Advisor, select Chat with us
The options in the chatbot aren't a perfect fit for every situation, but those selections are the best way to open a case for missing content right now. Once you're connected, the support team will be able to investigate things from there.
Hope everything works out for you and Take Care 🌷🐈⬛
hi and tyvm much for the information..i still cant play cause my bucket of pink pails to merge is gone..i will also reach out to EA for the fourth time and see what happens..ty again🙂
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