Re: Merge Academy: Daily Gate Collection

Hey, all!

I am so aggravated with Merge Academy (and Farm Merge as well)  The issue affecting both stems from my ability to access the games for play for TWO days!!  While that problem seems to be resolved at this point, I am now having a message that says "Purchase Failed" when I attempt to collect the items available before actually starting your game (these are available when the map of the academy shows up in the upper left corner of the home page prior to entering your currently level.  When you select the icon, you are transported through your previous levels where ab exclamation mark appears above a certain item.  When the item is selected, a choice of 2 items is offered and you select the one you wish to have.  This feature has worked well (since I learned about it by accident during game play) UNTIL two days ago at this point.  When I select the map, I am being transported to the beginning level ( which is different than every other time I've accessed it) where the urn is the object you select to make your choice--either energy or coins is offered.  This part works.  the part that doesn't work is selecting the choice you prefer (I generally prefer energy as opposed to coins).  The choices are offered however after attempting to make my purchase,  a message is generated stating "Purchase Failure" and (of course) you DON'T receive your selected item.  Frankly, I don't understand WHY this issue is happening now but it is totally frustrating after being denied game access (for whatever reason) for TWO days that I am now confronted with ANOTHER situation disrupting my game enjoyment.  My family and I have been members for quite some time (they had another account but elected to use this account after a number of problems occurred (gem packages bought but not received MULTIPLE times and refunds not provided for several months which prompted my family member to seek  two refunds from the payment issuer (paypal was the source during the TWO times this occurred!  We explained that the family required the $240 spent but no credit given to be refunded and for more than 8 weeks we awaited either credit for the purchases OR a refund!  Neither came!  Well, Paypal agreed that we were due $240 in refunds since no credit had been given in either transaction--there were 2 total--and returned the funds to the family members account.  After the first payment was returned, my family member received a sternly worded message about the payment cancellation.  The family member explained their dilemma and was told to "Never let it happen AGAIN or the account would be BLOCKED!  The family tried to explain that another refund from paypal was in the works and no reply was given!   So when the refund was issued  from Paypal, the family's account was summarily blocked--before the membership would have ended on its own or anything!  We still believe Pogo was wrong for doing this.  They had ample time to either provide the gems purchased or issue a refund for the two purchases but failed to do so.  This was a devastating situation for my family member and is still a sore spot because that account had been open since the 90s!)

Anyway, it the current issue (being unable to play the merge games for the two days has proven frustrating and now this new problem that has been occurring for the same length of time at this point is putting a serious damper on our (and other's I suspect) game play.  Please attempt to rectify this for all players who look to pogo for the own entertainment and enjoyment!