Forum Discussion

Char2708Mq's avatar
Char2708Mq
Seasoned Novice
12 months ago
Solved

Merge Academy: Not getting crystals when I've sold items

Today's challenge in Merge Academy is "Earn 10 crystals from selling items. 3 crystals are showing up, and that's all, despite the fact I know I've sold more than 10 crystals.  Can you look into it and help me get the crystals?  Thanks in advance.

  • @Char2708Mq 

    Hello! This was an interesting challenge, and I experienced a moment of confusion as well.

    In order to complete the challenge, we must sell items from our board, not to customers.

9 Replies

  • @Char2708Mq 

    Hello! This was an interesting challenge, and I experienced a moment of confusion as well.

    In order to complete the challenge, we must sell items from our board, not to customers.

  • abbycattx's avatar
    abbycattx
    Hero+
    12 months ago

    @tigermom4444ig 

    I just tried on a second account and was able to earn progress towards the badge the same way.

    Try hitting save & exit after you sell an item to see if this helps. 

  • meamoo25's avatar
    meamoo25
    Seasoned Novice
    12 months ago

    I saw this description somewhere else, which was very helpful and I've now finished the challenge.

    Click on an item on the board and check the info at the bottom, whether it has a trash can or a gem, only higher level items can be sold for gems, otherwise they are trashed, after you sell an item for gems click on save and exit.

    Hope that helps.

  • MSTAR6690sZ's avatar
    MSTAR6690sZ
    12 months ago

    I'm having the same issue, I've sold the items from the board but have gotten no credit. 

    I've also completed orders though that has nothing to do with the challenge. I mention that so anyone reading this will know I understand the difference between completing orders & selling crystals.

  • abbycattx's avatar
    abbycattx
    Hero+
    12 months ago

    @MSTAR6690sZ 

    Hello! My best advice to you at this time is to exit the Pogo site:

    • Clear all Cookies and Cache from your device.
    • Check your Browser and Device for all updates.
    • Restart your Computer and Restart your router. 
    • If this does not work, try a different browser or incognito mode or try playing on a different device if you can.
    • Make sure each time you sell something of value, click on the Save & Exit button.

    As tigermom4444ig requested in this posting, I did try this challenge under two different accounts and was able to complete the challenge. 

    Hope this helps & Take Care!

  • soullady217's avatar
    soullady217
    New Novice
    9 months ago

    Same here since this morning still no credit ! Pogo needs to explain how to play the games 

  • soullady217's avatar
    soullady217
    New Novice
    9 months ago

    I don't have a 2nd account so I'm stuck can't win today's daily game merge academy 

  • I am having the same issue. I sell my stuff but it doesn't give me credit.  I have sold the same things over and over just to come back and do it again

     

About Pogo Technical Issues & Bugs

Join the Pogo community to talk about game issues, browser and HTML5 troubleshooting, and report bugs in the games.4,881 PostsLatest Activity: 3 hours ago