Merge Academy-Purchase Energy But Did Not Receive
I just purchased 100 energy for 20 gems. It made the sound like it added the energy but it never did. It took my gems but I did not receive my energy. This issue needs to be resolved.
Forum Discussion
Chatted with an advisor tonight (3/22/25), who stated that they cannot validate the details of more than 30 days old. HA! The Gems were removed from my account on 12/30/24 and NEVER credited back. Getting the run-around from a computer gaming company is sad. They sent me an email after doing NOTHING asking if all has been resolved. How? Hoping and wishing the problem to fix itself? Geez. I lost almost 300 Gems between 2 transactions and have never seen anything resolved. What a disappointment.
I know that's frustrating!!!
Featured Places
