Merge Academy (Treasure Trove)

eric6833​ 

Hello! Sorry to hear about the confusion and issues you are having. I can help with some 😇

🌟Merge Academy Treasure Trove Winnings: The rewards obtained from participating in the Treasure Trove event in Merge Academy will be reflected in both the original Merge Academy game and Treasure Trove game. Earned coins will be accessible in both games and earned energy (lightning bolts-energy and pink crystals) will be seen in the original Merge Academy.

Freezing, Not Loading, can't play games: Pogo is a free browser based gaming site, meaning we do not have to download files onto our computers - its click and play. The secret to having your games run smoothly (unless the game is down for maintenance) is to keep our systems clean, updated and memory to move.  

Our browsers go through updates every 4-6 weeks - rather its Edge, Safari, Firefox, Chrome, etc. Theses update cycles typically include security patches, performance improvements, feature upgrades, and bug fixes—all of which can directly impact how well browser-based games run. Keeping up with these updates is crucial.

Cookies and Cache live inside your browser - every site we visit, every article we read leaves an imprint on our devices (even our routers are storing logs). This is the main culprit behind performance issues, privacy concerns, and even security risks.

⚠️ Why It’s the “Main Culprit”

• Performance: Old cookies and cache can conflict with updated site code, causing freezing or failed loads.
• Privacy: Your browsing habits are recorded at multiple levels—browser, device, and network.
• Security: Stale cookies or cached scripts can be exploited by malicious actors.

For your specific device you can find an article or video online on how to clean your specific device thoroughly.  ➕ Clearing our routers log is super easy - unplug it, let it set for a minute or two, then plug it back in - done!

🌟Memory & Graphics Drivers: The power of ultimate gaming. 🎯 It is advisable while gaming to close all other websites and applications, try and have only the Pogo website open while gaming. The graphics driver is crucial to gaming performance, ensure your device is updated with the latest patches.

🌟Regarding Gem Purchases: Due to Privacy and Security regulations, public forums cannot discuss players account information. However, we can contact EA Help here > EA Help. Once you open a case make sure to keep track of it and look for emails tied to your Pogo account email.

Hope this helps and best of luck to you!

team2blonde1964​ 

Hello! Looking at your other postings is your question about Merge Academy this > Merge Academy | EA Forums - 12458739

""no but the stuff like the starred mushrooms and the pretty rocket brooms after the last ones that are at maxed level will not merge and the book pot and science pot with will not go to it's level. I cannot get a hold of anyone on live chat."

For further help and details you can view:

Merge Academy Guide here > 🌌Complete Guide to Merge Academy | EA Forums - 10401193

Merge Academy Generator guide > 💎 Merge Academy Generator Guide | EA Forums - 10401858

Forums for Merge Academy on Pogo > Games Forums Home | Merge Academy

You are correct, once our generators and items have a star next to them, they have reached the maxed level and cannot be merged any further. Generators and items may vary depending on which level you are on within Merge Academy. *At times two starred generators can be merged together, this mechanic is often seen in advanced levels or special quests.

At this time EA Help does not have a dedicated help department solely for the Merge Academy game for quick responses, however there are many Master Merge Academy players you can find on the Pogo Merge Academy Forums that can help assist with questions, hints and strategies. There are also YouTube videos of our fellow Pogo players playing this game and many fan sites!

If you have any further questions, please feel free to post them here or on the forums board for Merge Academy 🙂

They told me about the dedicated team but you are right, No response and watch they will close your case saying it was taken care of. Make sure if they do close your case to click to re-open it. Good luck.

They closed about 4 cases of mine over this past year from the end of September to about 4 months ago when the chatting seemed to stop working.