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MoxieRoller's avatar
MoxieRoller
Seasoned Newcomer
7 months ago

Re: Merge Academy - Not Receiving Energy

I am having problems with Merge. Everytime I go in, I have the same amount of energy and all my items that I merged are reversed. Never make my 18 orders if this continues. Please fix this bug

4 Replies

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  • tsaluvsleatherSm's avatar
    tsaluvsleatherSm
    Rising Newcomer
    7 months ago

    i had issue to.. spent 570 gems for energy and coins and i did not receive my purchases but it definetly took all my gems i used.

     

  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hey folks,

    The team is aware of the energy issue and as called out in the service update here by Pogo_Sconnie, they are actively investigating and working to resolve the issue.

    I don't have any new updates as of yet but the moment I do I will post it in the Pogo game info hub area.

    I really do thank you for sticking with us

  • anon040491's avatar
    anon040491
    New Novice
    7 months ago

    I just want to note that I am having the same issue. I will wait until it’s fixed but I wanted to make it known there are more people with the issues.

  • ijkitt's avatar
    ijkitt
    Seasoned Newcomer
    7 months ago

    I've had zero energy for weeks in Merge Academy -  there is a note dated 2 weeks ago that they are working on it -  I think they need to work faster !! 

     

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