why are my gems disappearing when I log off

same is happening to me

diannar80415​ Player_t74qvpsl​ 

Hello! I am sorry to hear about the gem issues. Unfortunately, here in forums they are unable to assist us with gem transactions and specific account issues, however you can contact EA Help and speak with them privately through their secure channels. 

To reach EA Help log in with your Pogo credentials, if you need assistance Community Manager EA_Lanna has developed a guide for us here > [POGO] How to Contact EA Support | EA Forums - 12464874

✅Please ensure you have reviewed your Gem Transaction record and have it ready to present to them to explain where the error occurred. We have 2 ways to view our Gem Transaction Record, on Pogo under My Account and on EA Help under Account Information.

I hope that everything turns out well for you. Take Care ☃️

Some of my gems are also gone and I haven't used them. Yesterday I had 101 gems today I have 66 and I just won 5 that isn't showing please let me know what is happening.

If I too am missing my gems, when I go to the link provide none of the article will let me address the missing gems.  I may not be looking at the right article?  I am upset wioth the gems missing and not a computer person.  Can anyone help?