Forum Discussion

New Traveler

6 months ago

Solved

missing account

This concerns a friend and fellow pogo user. Ponder2025 joined in Oct 2025. He went to get on his account and it is gone, like it never existed. He couldn't even leave a message for you so I offered to do it. Please check this out and help him.

technical issues

EA_Mako
6 months ago
Hey huskergal11115,

Thanks for trying to help your friend out! If his account can no longer be accessed, he'll need to get in touch with the support team directly. We're not able to do that via the forums as that will involve discussing and verifying some private account details, but we can definitely help get him pointed in the right direction.

Your friend should be able to create a case here even if he isn't able to access the account at the moment. That will get the process started with the support team so an advisor can check into this with him. Thanks!

2 Replies

EA_Mako
Community Manager
6 months ago
Hey huskergal11115,

Thanks for trying to help your friend out! If his account can no longer be accessed, he'll need to get in touch with the support team directly. We're not able to do that via the forums as that will involve discussing and verifying some private account details, but we can definitely help get him pointed in the right direction.

Your friend should be able to create a case here even if he isn't able to access the account at the moment. That will get the process started with the support team so an advisor can check into this with him. Thanks!
huskergal11115
New Traveler
6 months ago
Created the case and sent 3 days ago and he has heard nothing. He is missing out on badges and events that he paid for, also getting concerned how safe his payment information is with this happening. I understand you can not handle this problem but is there someone else to send it to that will answer? UPDATE: over a week later and still no response from EA, again Mako, thank you for your help and I do understand your limits with what you can do. I'm not sure what the next step would be, if an attorney should be sought or better business bureau. So so wrong for EA to treat paying customers like this, to loose an account along with the personal info and then not do anything. Thanks for letting me vent and thanks again for all you could do mako.