Forum Discussion

New Traveler

1 month ago

Solved

Missing Gems

Yesterday when I opened Pogo, the first thing I noticed was that I was missing gems, 30 to be exact. I checked my transaction record and it shows that I made a purchase for "Post game powerups 4 car...

technical issues

abbycattx
1 month ago
shanonrowland

Thank you for the update — I’m really glad you were able to get the help you needed 🙂

Since the EA Pogo forums are a public space, they aren’t able to assist with payment issues, gem concerns, or anything involving personal account details. For those kinds of questions, reaching out to EA Help directly is always the best route, just like you did. They’re the ones equipped to look into account‑specific matters safely and securely.

Wishing you all the best in your future endeavors. Take care!

shanonrowland

New Traveler

1 month ago

Finally figured out that it was for Lucky Cat Bingo. EA/Help is working on it as well as Pogo, after I was finally able to get through to an advisor, so maybe it will be resolved.

abbycattx

Hero+

1 month ago

shanonrowland

Thank you for the update — I’m really glad you were able to get the help you needed 🙂

Since the EA Pogo forums are a public space, they aren’t able to assist with payment issues, gem concerns, or anything involving personal account details. For those kinds of questions, reaching out to EA Help directly is always the best route, just like you did. They’re the ones equipped to look into account‑specific matters safely and securely.

Wishing you all the best in your future endeavors. Take care!