Forum Discussion

Seasoned Newcomer

4 days ago

Missing Pottery wheel in the Merge coal mine

With the issues in the coal mine we had with the game restarting my pottery wheel is missing. I am not able to complete the orders.

bug

EA_Lanna

Community Manager

3 days ago

Hi devileyes378gr and primo42_pd,

Thanks for letting us know you're running into this. Could you pop up a screenshot of what you're seeing, please? It would also help to knwo the following details:

EA_Lanna wrote:

Pogo username:

Date (approximately) when you first encountered this error:

Device Type:

OS version:

Browsers Tested:

Current Browser Version Number:

DxDiag File attached:

What Troubleshooting steps you've already completed:

Any issues with other games:

Screenshot:

- EA_Lanna

blodissheople

Rising Rookie

3 days ago

Hi EA_Lanna

The pottery wheel issue popped up three days ago. The second order to complete in Treasure Trove was a cup that is generated with a pottery wheel.

Without the ability to complete the cup order using the pottery wheel, the game cannot move forward with any other orders, therefore it is completely useless to try to reach goals and the time is ticking.

I have a suggestion, someone at EA with a small amount of knowledge of the game Merge, could log into the game and see it is impossible to create a Pottery Wheel Generator.

My Pogo username: AmandaFromTexas Date: March 30th Device Type: PC, no other method for me but EVERYBODY in chat has a different device. OS version: no clue Browsers Tested: Chrome Current Browser Version Number: Latest as I updated a week ago with another issue with Merge. DxDiagFile: ?????? Steps I have taken: This can't be a serious question with three days of people complaining. Any other issues with other games: none that I can see Screenshot:

anon233114
Rising Novice
3 days ago
I have the same issue, "no way to produce clay of any kind" Impossible to win.
I would love to know why people at POGO wants the customer to do all the troubleshooting for them. Why do they not just supply a form to fill out? I would have to write all the questions down, answer them and then transcribe them here. Thats a lot of work being asked of the customer.
- Player_5kwc0rsf
  New Novice
  2 days ago
  I agree. I am so frustrated, I tried to send all the information through the contact us tab. It will not accept my operating system , will not give me an option on a different one therefore I cannot continue because it says missing fields. they make it so difficult and not user friendly. They offer new things then glitches so you cant get any of the rewards.
  pogo name is : psstpssthello
  windows 11 home
  google chrome.
- g2hwl79es4eo
  New Rookie
  2 days ago
  I do not have the pottery Please fix this problem Time is running out
Player_5kwc0rsf
New Novice
2 days ago
there is no way to complete the order!!!
Player_8uj4a9om
Rising Novice
2 days ago
Yours is very different than mine. I have a lot of dynamite to get through.
Pr1ncessSky2008
Rising Novice
1 day ago
Did anyone get a fix to this issue? There's only 2 days left to this event and there's really no point now. This is the second problem I encountered with this event. The first one got resolved but this one is still on going. This event is a bust!