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quietdiWR's avatar
3 years ago
Solved

MONOPOLY Sudoku - Money Reset to 10,000 but still in City #3

On November 1, 2022 and prior to clicking on the 1.5 Billion dollar button in MONOPOLY Sudoku to go to City #4 (the new city), I had accrued the maximum amount of MONOPOLY money (over 2 Billion).

After clicking on the 1.5 Billion "New City" button, I got an airplane window with passing clouds and a 2 hours later message, but the screen never changed.

After waiting a couple of minutes, I exited and relaunched MONOPOLY Sudoku. I still got the airplane window with passing clouds and a 2 hours later message. So, I waited a couple more minutes again, but the screen did not change.

I exited MONOPOLY Sudoku a second time and closed Pogo and the associated Chrome browser window. I then relaunched Chrome, relaunched Pogo and relaunched MONOPOLY Sudoku. This time (now), I only have 10,000 MONOPOLY dollars, but I an still in City #3 (the city I completed a while ago).

  • Hi @esnydr1 

    I believe the team has made some changes since this post was first made. 

    Can we try the following steps and check if you notice progress lost again?

     

    • Try restarting your device and potential your internet equipment
    • Clear your Web browser Cookies/Cache
    • Check if your device has updates, as well as your web browser
    • Try using your browser Incognito Mode... This may require you to manually sign in
    • Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)

     

9 Replies

  • I checked "My Profile > My Rewards", and I have finally been awarded the MONOPOLY Sudoku Game Award Badge "A New Blend" (which has a "4" on it) for advancing to City #4 (the new city as of Nov 1, 2022), but I am still stuck in City #3.

    I have cleared my cache and restarted my laptop, but I am still stuck in City #3.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago
    @quietdiWR Thanks for this information, I believe we are seeing other reports of this as well. The team is aware and looking into.
  • judy7342's avatar
    judy7342
    3 years ago

    I hope that once they fix this problem they refund our Monopoly Money that we had.  I was over the limit for so long, now I don't think I have enough to buy city #4 again.  

  • @quietdiWR How does an inexperienced person with computers advance to City 4 In Monopoly Sudoku? I tried to buy and got the plane passing thru clouds but no City 4 and coins almost all removed. Sconnie said to contract but I cannot figure out how. H E L P appreciated
  • @quietdiWR i also went from city 2 to 3 had 1002 088 110 points and was given the badge welcome sunshine badge " on nov 15 the next day i was back into #2 again, i do not wish to do this all over again il am reallly disappointed as it took me a long time to get thru #2 please help [edit: email address removed] thaks
  • esnydr1's avatar
    esnydr1
    2 years ago

    now i have the same problem april 10 2024 obviously it hasnt been fixed..i love the game but won't be going back to it until its fixed.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @esnydr1 

    I believe the team has made some changes since this post was first made. 

    Can we try the following steps and check if you notice progress lost again?

     

    • Try restarting your device and potential your internet equipment
    • Clear your Web browser Cookies/Cache
    • Check if your device has updates, as well as your web browser
    • Try using your browser Incognito Mode... This may require you to manually sign in
    • Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)

     

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