Forum Discussion
11 Replies
- EA_Joz5 years ago
EA Staff (Retired)
Hey there @Player_tl57u0jg Please try clearing your cache. If old data is hanging around and causing issues, clearing your browser cache can help pull the new data for the game again. Note: it can take a bit longer to pull the data after clearing your cache, but once it does, it should be swift.
Here are a few more troubleshooting steps that you can take to help resolve the issue:
Troubleshooting HD / HTML5 Games Cache has been cleared & browser restarted. It still will not load. It freezes at the green screen.
redcolt74
- @Player_tl57u0jg Same here, just green screen, even tried fox and edge where I have never played pogo on and its just green.
I got mine to work by turning on use hardware acceleration when available in browser settings on system tab. I then turned it off and it went green again, turned it on again and it works again. This was the case for both Edge and Chrome browsers. Picture of where setting is located.Thank you, puppers, but I'm still getting the green screen. ☹️
- urug6969_25 years agoRising Hotshot
I agree with the earlier post. In Chrome go to Settings->Advanced->System and check Use Hardware Acceleration. Then exit Chrome and restart.
If that does not work you might not have a good video card or drivers for the card.
Drivers have been updated & I'm still getting the green screen freeze. Help please pogo! <3 the game
- incognetobrat5 years agoSeasoned Newcomer
I am also getting the green screen where it wasnt an issue.
I have cleaned out my cache done the accelerator thing its frustrating as I did enjoy playing the game.
Tried again today (8/18/21) and still getting the frozen green screen.
redcolt74
- @Player_tl57u0jg your welcome