Solved
need help
can someone tell me where to send a report about a game not working.....there is a great guide to all the info they need but no where to send to... what am i missing? im having a problem with mahjong...
Hello and thanks for reaching out! Currently there are two ways to report issues:
- Contact EA Help directly, steps can be found here > [POGO] How to Contact EA Support | EA Forums - 12464874
- Here in EA Pogo Fourms. As you post about an issue, include the information from the How to Report a Problem on Pogo - Complete Guide | EA Forums - 12639898 in your post.
- Changes to reporting are expected in the near future. In the Pogo Insider from February 2026 it was announced that a
Player Support Page is in the works. No announcement on the release date as of yet.
If you haven't done so yet, please take a moment to check out the Pogo Troubleshooting Guide. This is a great guide with lots of helpful information.
Also, I see from the main page of Pogo today 4/14/2026 new levels were added to Mahjong Sanctuary. This is a perfect time to log out of Pogo and clear our cookies and cache. This will help our browser load the newest game files and prevents glitches or missing content after an update.
