Forum Discussion

howdoyawin's avatar
4 years ago

Need tech support for Mahjong Sanctuary

Recently this game has a lock on the level indicator at the lower right hand bottom of the page. Can't play at all. Has this game suddenly become a pogo club exclusive? I tried to get help before, but I never got an answer for tech support.

7 Replies

  • The link you sent is not valid.  It says the page cannot be found.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago
    @howdoyawin Which link are you trying to access? I am on a Windows 10 device with chrome and each link was still working, if you continue to run into issues you can also try google search how to take a screenshot plus the device you have.
  • The link you sent was for something called windows snip. When I click on that link it comes back saying the page no longer exists

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    @howdoyawin Snipping tool is a windows application, you should be able to search for it on a windows device. 

    If you hit the Windows key on your keyboard and type 'snip' you should see the application come out like this:

    Once you click on it, it will open a small window where you can select "new"

    Once you select new, it will gray out your screen, you can left-click and hold while dragging over what you want a screenshot of to get a picture. Once you let go of the left mouse click it will show you the image you captured to save so you can add it to your post. 

    Thanks!

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