Forum Discussion

creeves1223's avatar
creeves1223
3 months ago
Solved

No coin received on Merge Academy after purchase with Gems

On Dec 1 2024 I purchased 100 coins on Merge Academy with my 30 gems and never received the coins..  So not sure what I should do. 
  • EA_Rtas's avatar
    EA_Rtas
    3 months ago

    Hey there @creeves1223 Sorry to hear that you didn't receive the coins your purchased, unfortunately for account/order issues you will need to contact EA Help directly as sadly we can't help with those issues here on the forums.


    You can get in touch with EA Help by following this link here: I want to check my order status 

    Click on > Chat with us and follow the steps there to create a case.

    Please let us know how it goes and if theres anything else we can do to help

spicy114's avatar
spicy114
New Novice
2 months ago

same thing happened to me 12/30/2024.  used 100 gems for 250 coins and my coins remained the same at 8 but Gems decreased.  

About Pogo Technical Issues & Bugs

Join the Pogo community to talk about game issues, browser and HTML5 troubleshooting, and report bugs in the games.3,749 PostsLatest Activity: 58 minutes ago