no credit

Hey there, @thatscguy.

Let's see if we can figure this out. Let's start with verifying that the requirements are being met. I just double-checked all these on my account, so the progress

For Golden Hand Lap 14 (Snowbird Solitaire):

When you get 4+ cards in a row without having to draw, that will initiate a streak, however it won't count until the game is complete, whether you won the hand or not.

For Golden Hand Lap 16 (Solitaire Blitz):

When you deplete an entire stack of cards from the bottom and then the game ends, whether you win the hand or not, it will grant credit towards that badge.

For Golden Hand Lap 20 (Word Search Daily):

When you start a game, make sure to hide the entire word list. This will mark the board as a bonus game. Credit will be given at the end of the puzzle.

Can you verify that you're trying each of those in each game? Please let me know how it goes for you.

Arrenai 🐱

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Completed multiple times on the first two games but gave up on the final game.

Hey there, @thatscguy.

Thanks for the update.

In this case, let's see if live support with EA Help can take a look for you. There may be more back and forth questions and challenges are time limited. We want to make sure the process is as efficient as possible.

To contact EA Help:

• Go to https://help.ea.com
• Click "Contact Us"
• Select Pogo from the game list
• Select PC or Mac
• Select Technical support > Game progress issues
• Click Select contact option

As there are known issues with login right now, you may experience some problems with the EA Help website. In those cases, you can also try reaching out on social media instead for live chat there:

• You can contact EA Help on Facebook Messenger here: https://www.facebook.com/EAHelpHub/
• You can send a Direct Message on Twitter here: https://twitter.com/eahelp

Arrenai 🐱

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I have finished all the badges, but this one that I finished several days ago keeps showing like this:

Hey there, @furnishhl89.

That's really odd. I also see that you have completed all 30, but I don't see the badge at the moment. Does the challenge show active when you're in the game?

Can you give something a try for me? Please try completing one more level just to see if it pushes the data regarding the challenge and let me know how it goes.

Arrenai 🐱

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No active badges show up in the game panel. I tried playing another level the other day, and again just now. No change in the status of the badge ☹️ 

Thanks so much for the info, @furnishhl89.

I'll send this over to the Pogo team to look into and investigate the issue of the missing badge. We really appreciate the report.

Arrenai 🐱

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