Forum Discussion

KiaVermont's avatar
KiaVermont
2 years ago
Solved

overcharged for gems

My bank account states that on March 15, 2024 EA charged me $79.98 for 600 gems.   I bought 600 gems and the price is $39.99 not $79.98.   Please refund the difference.   If this is not resolved immediately I will call my bank.   Thanks, Denise 

  • EA_Pulsar's avatar
    EA_Pulsar
    2 years ago

    @KiaVermont Feel free to reach out to our support team directly if you are unable to obtain a refund for a recent transaction through this page. We are unable to review your account details or make any changes on the forums, so contacting support is the best way to further address this issue. You can start by using the link below to create a new case with support.

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  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @KiaVermont Feel free to reach out to our support team directly if you are unable to obtain a refund for a recent transaction through this page. We are unable to review your account details or make any changes on the forums, so contacting support is the best way to further address this issue. You can start by using the link below to create a new case with support.

  • abcLO123P2jhcc's avatar
    abcLO123P2jhcc
    12 months ago

    I just had the same thing just happen to me, did they ever get that taken care of for you? Do you know if they have a contact number or is this all through clickable links and so on? Appreciate any help. Sorry it happen to you as well, hope they were respectable and took care of the issue immediately.

  • abcLO123P2jhcc's avatar
    abcLO123P2jhcc
    12 months ago
    I just had the same thing just happen to me, did they ever get that taken care of for you? Do you know if they have a contact number or is this all through clickable links and so on? Appreciate any help. Sorry it happen to you as well, hope they were respectable and took care of the issue immediately. And this page is ridiculous, it sent my reply to another user, go figure!
  • KiaVermont's avatar
    KiaVermont
    12 months ago

    No, they do not have a contact number and my case was never resolved.   I never received a refund even though I provided screenshots of my Gem Transaction History and my Bank Account Transactions.    I was told I spend the gems that I never received.    

    Good luck to you, hope you have a different outcome than I did.

  • jlyons4474's avatar
    jlyons4474
    10 months ago

    Good luck been trying to reach pogo for 3 days now and all I get is the run around

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