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nightwing12sn's avatar
nightwing12sn
Rising Newcomer
2 months ago
Solved

Solitaire Home Story

I am wondering if anyone else is having trouble loading the game on their IPad. It starts loading then I get a message that it’s unable to load. It is very frustrating. If anyone knows how to fix it I would appreciate your help.

  • EA_Lanna's avatar
    EA_Lanna
    2 months ago

    Hi nightwing12sn​, 

    Thanks for letting us know you are experiencing this. There was a patch released a few days ago (more on that here), and sometimes, after an update, devices might not fully sync up right away. That can lead to loading issues like the one you're seeing, particularly on mobile browsers or tablets.

    Since you're playing on an iPad, here are a few steps that usually help clear things up:

    • Fully close Safari (or your browser of choice), not just the tab
    • Go to Settings > Safari and clear History and Website Data
    • Make sure your iPad software and browser are up to date
    • Restart the device — a full reboot can help apply the changes cleanly

     

    If you're still getting that error, could you share if you're using Safari or another browser, and exactly what the error message says? 

    - EA_Lanna

9 Replies

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  • f9iis11b84jn's avatar
    f9iis11b84jn
    Seasoned Newcomer
    2 months ago

    I have never been able to play this game because of its technical difficulties! I think that they need to fix everything that is wrong with it; before they make it the game of the month.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi nightwing12sn​, 

    Thanks for letting us know you are experiencing this. There was a patch released a few days ago (more on that here), and sometimes, after an update, devices might not fully sync up right away. That can lead to loading issues like the one you're seeing, particularly on mobile browsers or tablets.

    Since you're playing on an iPad, here are a few steps that usually help clear things up:

    • Fully close Safari (or your browser of choice), not just the tab
    • Go to Settings > Safari and clear History and Website Data
    • Make sure your iPad software and browser are up to date
    • Restart the device — a full reboot can help apply the changes cleanly

     

    If you're still getting that error, could you share if you're using Safari or another browser, and exactly what the error message says? 

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi PeppperPottts​, 

    I shared some steps in my post to nightwing12sn​ ​that could help if you're using an iPad or iOS device. If you're using something else, could you let me know what device and browser you're using?

    Also, are you seeing the same error message? If so, a screenshot would be super helpful to get a better visual of what’s going on.

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi f9iis11b84jn​,

    To help narrow things down, are you also playing on an iPad or iOS device? I've shared some steps here that could help with loading issues on those devices. 

    If you're using a different device or browser, could you let us know which ones? Could you also share a screenshot if you're seeing an error message when the game tries to load? Those few details would help us get a clearer idea of what’s going on.

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 months ago

    PeppperPottts​ that's wonderful! I'm so glad to hear it. Thanks for letting us know it's working again for you. Happy gaming 

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi Pogoians, 

    It's been a while, we're hoping that means the advice I shared helped tackle those pesky loading issues. 🙂

    We're going to wrap up this discussion for now, but if there's anything more you'd like to share or ask, don't hesitate to start a new thread or jump into an active one, and we'll do our best to help with recommendations.

    Thanks and happy gamming o/

    - EA_Lanna

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