Paid for my monthly subscription, but not giving me access to CLUB POGO

I have been charged twice for my monthly subscription, but the site says I don't have an active CLUB POGO account.  PLEASE FIX THIS ISSUE.  I HAVE LOGGED OUT AND BACK IN, BUT I STILL CAN'T PLAY ANY OF THE CLUB POGO GAMES. 

Also, please apply the duplicate payment to next month.  It keeps asking me to restart my club pogo account.  WHY???

Lori Hammack