I received an email saying my debit card had the wrong details. However, when I go to update my details it always comes back with Payment Not Completed. Now, it’s obvious they don’t want my payment. I went through the EA site as it eventually sent me there and updated my details, however, this hasn’t flowed through.
There’s one to chat to so they can help me.
Any help would be appreciated
Hello! Sorry to hear about your issues with setting up payment.
I must first say that I have not heard about emails being sent out regarding "wrong debit card details". I would highly suggest not responding to this email and simply double checking that your payment information is updated and correct.
For payment-related issues, you can contact EA Help and speak with them privately through their secure channels, simply log in with your Pogo credentials.
Community Manager EA_Lanna has developed a guide for us here > [POGO] How to Contact EA Support | EA Forums - 12464874
I hope that everything turns out well for you. Take Care ☃️
