Pogo badge/challenge not activating

I reached out to EA last evening and was on the phone for over an hour and they were not able to assist me.  Then when I asked for my gems back they told me they could not refund me.  After all was said and done they told me they had to end my phone conversation because they were having technical difficulties and could no longer assist me.  The problem could not and did not get resolved.  POGO needs to do something to fix this and repay the gems or give credit for the games purchased.

why  is there  still  issue  on the trizzle  badge as  every   time i try  play  it  ,  i  either get   8000  or  more  points  2-3  level then the  game  rebooted   it self  and  

the  trizzle  daily badge  get   75  move   is  not recording   progress  as  every  game i  did   was   8000 or  more  point  then  it restarted  again     as  want this  badge  awarded  with  150  pogis  pleas  as  my  id  is  Maste78