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smseigle1's avatar
smseigle1
4 years ago
Solved

Pogo Daily sudoku won't load properly

Pogo Daily Sudoku is not loading at all when I sign in under my [edit: email address removed] account.  It started with the screen overlay, but now I get the difficulty screen for an instant, and then it goes to a blank sudoku grid. It's not my computer - I created a new pogo account under a different e-mail, and it worked fine. It's also not my browser - I tried it under two different browsers on the [edit: email address removed] account, and got the same wrong results.  It is possible for you to fix the game on my regular account but save all my progress?  I have been playing it for several years every day, until just recently.

  • EA_Illium's avatar
    EA_Illium
    4 years ago

    Hi @smseigle1     

      

    I remember with the overlay issue we saw that the game may have been loading while it looked like it should be ready to play, Can you try going through the following steps, then give the game a few extra seconds to load to see if this continues?

       

    • Restart your device and modem/router then try to load your game    
    • Clear your Cache/Cookies (<-- link)  
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates    

    If you continue to run into issues Please Let us Know what device and browser your using, as well as share a Screenshot or video clip of the Error as well as a DxDiag(PC) / System Info (Mac) of your device and we, can share this with the team.   

       

    Thanks!   

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  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi @smseigle1     

      

    I remember with the overlay issue we saw that the game may have been loading while it looked like it should be ready to play, Can you try going through the following steps, then give the game a few extra seconds to load to see if this continues?

       

    • Restart your device and modem/router then try to load your game    
    • Clear your Cache/Cookies (<-- link)  
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates    

    If you continue to run into issues Please Let us Know what device and browser your using, as well as share a Screenshot or video clip of the Error as well as a DxDiag(PC) / System Info (Mac) of your device and we, can share this with the team.   

       

    Thanks!   

  • Songwave's avatar
    Songwave
    3 years ago

    I have tried restarting the computer, clearing caches, trying different browsers.  The game Pogo Daily Sudoku is stuck with my sign-on.  Can EA fix this?  I was able to play the game as a guest with ads galore.  I tried with my sign-on again - stuck.  I cannot click on the numbers and the time clock is frozen.  I am on an Acer laptop.  Tried Google Chrome, Microsoft Edge, and Firefox.  The simple restart and clear computer does not work.  Is there another way?  The game is part of the 18-game challenge.  I cannot play any other games until this one is completed and it is stuck.

  • ash888gj20S1's avatar
    ash888gj20S1
    3 years ago
    @songwave I am having same issue with Pogo Daily Sudoku not loading the daily prize puzzle with the extra stars. Started just about a week and a half ago.
  • texasjudge2014's avatar
    texasjudge2014
    3 years ago

    pogo sudoku will allow me to choose which level I am playing and you can hear it loading in the back ground. All I get is the screen which allows you to choose the level you are playing on.

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